Tower Bridge City Apartments

The real adress of the property should be given when the reservation is done. I was informed 2 days before my arrival. That affected me because my family booked hotels near the first adress it was given to me. That the only thing I would change

We were not promise the apartment we booked they put us somewhere else we have been attempting to contact your office we were promised a call back we never received a call back

Where do I even start with this place? First of all, picking up the keys was such a hassle. We had to travel 40+ minutes away from the location and 40+minutes back JUST to get the key for the apartment. We get to the apartment and it’s super hot, the thermostat didn’t work and it was a completely different apartment than the one in the pictures. The WiFi never worked and the second night there, we discovered a mouse. It took about 2-3 hours for someone to come to get it out. I asked for my money back or a different apartment and the guy refused to do either. The mouse went everywhere, the bed, our clothes, etc. Asking for new bedsheets was like asking them to bring the moon for us, I had to bargain so much JUST for clean bed sheets. The 3rd night, there were 2 more mice. I asked for my money back or a different apartment. The guy finally gave in and gave us a different apartment. My 4 other friends and I had to walk in the rain and cold to the new place. This new place had no heat, keep in mind it’s about 40 degrees outside, no hot water and no unlimited WiFi. My friends and I had to make bird baths, heat up water in a pot in order to shower. To heat up the apartment, we turned on the oven and left it open so we wouldn’t freeze in there. The only good thing I can say about this place is the maintenance men. Both people were super friendly and tried to help as much as they could. Everyone else can suck a butt. I will never stay here ever. GET A HOTEL!!!