Village Hotel Birmingham Dudley

2nd visit, allbeit 10years later. Price paid not worth it, 10years ago was amazing, this stay was pathetic, massive disappointment. Not a 4star hotel anymore. Sure it's mostly disabled friendly, but check in, touch screens too high up on desk, as in wheelchair, couldn't see screen properly, reception lady had to partly lean across me to do it. There were xmas parties on, which to some extent you can understand, but not to the detriment of serving food or drink to ordinary guests who's paying a fair bit for B&B. Asked at check-in, can we order food and drink, she said yes, but to order at bar and take to room ourselves order order later, bar options only snacks at best, couldn't even get a hot drink. Arrival in room, difficult to find what switches were for which lights, especially bathroom one, most obscure place, not disabled friendly or generally sensible, some lights didn't work, only one dimmer switch worked and linked lights dimming to different levels. Bathroom smelled moldy, toilet & basin too close, very difficult to get onto toilet, toilet lid pushed against flush button, room & bathroom freezing, struggled to get heating setting to work. Around 8pm we wanted to phone room service, only to find, no phone, everything works with QR code - discriminating to non-smartphone users. Finally got room service app, about to pay, but then it wouldn't work, then it said, no "days available"... alot more wrong, but not enough characters allowed. Only bed was comfortable.

The staff were friendly and knowledgeable. Some areas, particularly the entrance to the lobby bathrooms are in need of redecorating. Good size food portions With so many offerings at the hotel: gym, pool, boxercise, night club, bar, restaurant, coffee shop, the lobby area always felt very busy

We LOVE staying at this hotel. The staff are all amazing- from the hospitality to the fitness team. Everybody is so friendly and welcoming and the hotel is clean with a lively homely feel. The gym and pool area are great too, and we will definitely be returning. Big shout out to Nathan who is so helpful and a genuinely lovely member of the team.

Very impressed with the room . Very big comfortable bed . Shower room was excellent . Brilliant shower and lovely hot water . The only down side of the room was the lightening . Could do with a good light when putting makeup on as lighting is very subdued . Otherwise excellent . Had to wait for a table to be cleared at breakfast as the only lady who was clearing tables seemed rushed off her feet . Ended up clearing are own table .The breakfast food was not stocked up quick enough either . But i wouldnt hesitate to go to this hotel again and would certainly recommend it

Friendly staff and good facilities only concern was the noise as the window would not close properly due to the seals so you could hear the traffic

Pleasant Hotel, Room was very cold on arrival and it was a couple of hours til I could take my coat off. As a vegetarian, the menu doesn’t have the biggest choice, (two items) and the Veggie burger wasn’t available. So it was onion rings ans chips for dinner. There was no hot water for a shower in the morning.