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Sheraton Santiago Hotel and Convention Center
Sheraton Santiago Hotel and Convention Center
Hotel
Ave Santa Maria 1742
8.2
Very good
536 ratings
It was a excelent expience and comfortable
Verified traveler, Nov 2024
Hours and hours of endless drilling and noise at the pool….ridiculous
Lisa, Nov 2024
This large hotel is rather dated in style. It could be a large hotel anywhere in the USA of a standard bland design. We waited two hours to check in. On arrival in the room the safe didn't work nor did the refrigerator but it did have a lovely view, though once again we were allocated this room only after I insisted that this is what we had requested. In keeping with all hotels in this group it is incredibly difficult to contact the hotel. There is a telephone number on the website but as an international traveller it is far too expensive to make a phone call to a different continent. There is no email address for the front desk or the concierge if you want advice about trips, restaurants etc. If you contact Marriott Convoy our experience is that you don't get a response. However the staff are lovely and the restaurants serve tasty food. If you book a club room the view from the 21st floor room is fantastic. Food and drink offerings here more than enough.
Verified traveler, Nov 2024
A nice place to stay in Santiago.
Remetta, Oct 2024
Just stayed here for one night on a business trip. There was a large convention going on while I was there, so the hotel felt very busy and loud. I was disappointed by the room service (long wait times, sub-par food). But, the hotel had nice facilities, beautiful pool.
Verified traveler, Sep 2024
Great place to stay with great staff
Heidi, Sep 2024
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Reviews
Reviews for Sheraton Santiago Hotel and Convention Center
8.2
Very good
based on 536 ratings
Cleanliness
8.6
Comfort
8.6
Property Condition
8.2
Location
8.0
Neighborhood
8.2
Service
8.4
Value
8.0
Property Quality
6.0
All guest reviews
Newest
C
Crystal
Apr 2025
.
Stayed with family
8.0
Good property. Lots of space outdoors. Can be a little overwhelming if there are big conferences.
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Review from
C
Candido
Mar 2025
10
Recommendation for the Sheraton Santiago
The property is spotless and well maintained, all the personnel is courteous and eager to help and go out the normal to make you feel welcomed. The bed is comfortable and spotless. The food and attention at the different restaurants are excellent. In short top notch and a bargain for the price.
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Review from
w
walter
Mar 2025
.
Stayed with family
10
Amazing hotel
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Amenities
Amenities for Sheraton Santiago Hotel and Convention Center
Wi-Fi
Shuttle to airport
Front desk
Gym/fitness centre
Sauna
ATM
Lifts
Concierge
Internet Access
Wi-Fi
Free
Beauty & wellness
Gym/fitness centre
Sauna
Steam room
Barber/beauty salon
Services
Wedding services
Front desk services
Front desk
Concierge
Laundry service
Luggage storage
Family friendly
Kids pool
Shops
Supermarket
Gift shop
Accessibility
Wheelchair accessible
Parking & transportation
Shuttle to airport
Extra charge
Shuttle service
Extra charge
Limousine service
Parking
Extra charge
Food & drink
Breakfast
Extra charge
General
Lifts
ATM
Non-smoking hotel
Multilingual staff
Business centre
Garden
Ballroom
Conference room
FAQs
FAQs for Sheraton Santiago Hotel and Convention Center
Have a specific question in mind?
Check our FAQ section to find answers to commonly asked questions. Explore popular topics and find the information you are looking for.
What are the check-in and check-out times at Sheraton Santiago Hotel and Convention Center?
The check-in time at Sheraton Santiago Hotel and Convention Center is 15:00 and the check-out time is 12:00.
Where is the Sheraton Santiago Hotel and Convention Center property located?
Property is located in Ave Santa Maria 1742, Santiago, Chile.
What are the dining options available at Sheraton Santiago Hotel and Convention Center?
Enjoy international cuisine at El Jardin Coffee Shop, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6 AM to 11:30 AM for a fee., Sheraton Santiago Hotel and Convention Center
What are the top amenities available at Sheraton Santiago Hotel and Convention Center?
The top amenities available at Sheraton Santiago Hotel and Convention Center includes Free Wi-Fi, Extra charge Shuttle to airport, Front desk, Gym/fitness centre, Sauna.
Are there rooms designated for smoking or non-smoking?
This hotel offers non-smoking rooms.
Is free cancellation available?
Yes, free cancellation is available. However, it is recommended to review the cancellation policy carefully before making a booking.
What are the closest top attractions near Sheraton Santiago Hotel and Convention Center?
Distances are displayed to the nearest 0.1 mile and kilometer.
Clínica Indisa - 0.6 km / 0.4 mi
Sculpture Park - 0.6 km / 0.4 mi
Santiago Metropolitan Park - 0.8 km / 0.5 mi
Municipal Market of Providencia - 1 km / 0.6 mi
Sernatur - 1.1 km / 0.7 mi
Drugstore - 1.1 km / 0.7 mi
Santiago Cable Car: Oasis Station - 1.1 km / 0.7 mi
Nescafé Theater of The Arts - 1.1 km / 0.7 mi
Santiago Cable Car: Tupahue Station - 1.3 km / 0.8 mi
Costanera Center - 1.5 km / 0.9 mi
Gran Torre Santiago - 1.6 km / 1 mi
Clinica Santa Maria - 1.9 km / 1.2 mi
Parque Metropolitano - 2 km / 1.2 mi
Chilean National Zoo - 2.2 km / 1.3 mi
Apoquindo - 2.2 km / 1.4 mi
The preferred airport for Sheraton Santiago Hotel and Convention Center is Santiago Intl. Airport (SCL) - 20.7 km / 12.9 mi
, Sheraton Santiago Hotel and Convention CenterIs parking available at Sheraton Santiago Hotel and Convention Center?
Sheraton Santiago Hotel and Convention Center offers parking.
Attractions
Points of interest
- Distances are displayed to the nearest 0.1 mile and kilometer.
- Clínica Indisa - 0.6 km / 0.4 mi
- Sculpture Park - 0.6 km / 0.4 mi
- Santiago Metropolitan Park - 0.8 km / 0.5 mi
- Municipal Market of Providencia - 1 km / 0.6 mi
- Sernatur - 1.1 km / 0.7 mi
- Drugstore - 1.1 km / 0.7 mi
- Santiago Cable Car: Oasis Station - 1.1 km / 0.7 mi
- Nescafé Theater of The Arts - 1.1 km / 0.7 mi
- Santiago Cable Car: Tupahue Station - 1.3 km / 0.8 mi
- Costanera Center - 1.5 km / 0.9 mi
- Gran Torre Santiago - 1.6 km / 1 mi
- Clinica Santa Maria - 1.9 km / 1.2 mi
- Parque Metropolitano - 2 km / 1.2 mi
- Chilean National Zoo - 2.2 km / 1.3 mi
- Apoquindo - 2.2 km / 1.4 mi
- The preferred airport for Sheraton Santiago Hotel and Convention Center is Santiago Intl. Airport (SCL) - 20.7 km / 12.9 mi
About the property
Property policies
Check-in
Check-in: From 03:00 pm To 12:00 am
Check-out: Until 12:00 pm
Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Check-in Special Instructions
Front desk staff will greet guests on arrival at the property.
Important information
You need to know
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Fees and extras
Mandatory fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
We have included all charges provided to us by the property.
Optional fees
- Fee for buffet breakfast: approximately CLP 11000 for adults and CLP 11000 for children
- Fee for in-room wireless internet: CLP 0 per day (rates may vary)
- Fee for in-room wired internet: CLP 0 per day (rates may vary)
- Airport shuttle fee: CLP 35000 per vehicle (one way)
- Pet fee: CLP 81000 per pet, per stay
- Service animals are exempt from fees
- Rollaway bed fee: CLP 30000.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Property description
General description
Set in the scenic Providencia district, Sheraton Santiago Hotel and Convention Center in Santiago offers a welcoming stay just 1.5 km from Costanera Center and under 2 km from Gran Torre Santiago. Blending modern comfort with classic design, this family-friendly hotel features 379 rooms, some offering city views and Club Lounge access. Guests can enjoy a wide range of on-site amenities, including a gym, sauna, kids pool, beauty salon, business center, and several dining options. With spacious event venues and a dedicated convention center, it is ideal for both business and leisure travelers. Nearby, visitors can stroll through Santiago Metropolitan Park or admire local art at the Sculpture Park, both within 1 km. Sheraton Santiago Hotel and Convention Center Providencia Santiago combines convenience and thoughtful service in a vibrant urban setting. For more insight, browse pictures of Sheraton Santiago Hotel and Convention Center online to preview its inviting spaces.
Location
With a stay at Sheraton Santiago Hotel and Convention Center in Santiago (Providencia), you'll be within a 5-minute drive of Costanera Center and Medical Center Hospital Worker. This family-friendly hotel is 3.2 mi (5.1 km) from Palacio de la Moneda and 3.3 mi (5.3 km) from Parque Arauco Mall.
Dining
Enjoy international cuisine at El Jardin Coffee Shop, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6 AM to 11:30 AM for a fee.
Rooms
Make yourself at home in one of the 379 guestrooms featuring minibars and flat-screen televisions. Your Select Comfort bed comes with premium bedding. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Amenities
Enjoy a range of recreational amenities, including an outdoor pool, an indoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and ski storage. Guests can get around on the shuttle (surcharge), which operates within 50 km.
Business, and other amenities
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Santiago? This hotel has 7578 square feet (704 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Renovations
The following facilities are closed on Monday:
- Outdoor pool
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